Refund & Cancellation Policy

1. 3-Day Return & Cancellation Window

We offer a strict 3-day cancellation, return, and exchange window from the date of delivery. If you need a size swap or wish to return an item, you must initiate the request within 3 days of order delivery. Once a returned item is received and inspected, the refund is processed within 7 days.

2. Condition Requirements

To be eligible for a refund, returned items must be strictly unworn, unwashed, and in their original packaging with all tags attached.

Exclusions: Items purchased during exclusive "Archive Drops" or marked as Final Sale are non-refundable unless a defective or incorrect item was delivered.

3. Defective Items

If a defective or incorrect item is received, it must be reported to [email protected] with photographic evidence within 24 hours of delivery. Zentoku covers all return shipping costs for verified defective items.

4. Return Logistics Fee & Refund Methods

For standard size exchanges or preference-based returns, a nominal return logistics fee of ₹100 applies. However, we offer two distinct refund methods when you initiate a return:

• Original Payment Method / Bank Account: Your refund will be credited back to the bank account, UPI, or card used for the original purchase within 7 days of inspection. The ₹100 return logistics fee will be deducted from your final refund amount.
• ZenWallet Balance (Instant): Receive your refund instantly as store credit. The ₹100 logistics fee is waived completely if you choose this option, as it avoids payment gateway payout costs.